Email Policy

Last updated: 9 November 2026

Official contact

Contact Mega Speed Net at support@megaspeednet.com for connection requests, package enquiries, support and email-related concerns.

Website notifications

New connection orders and contact messages submitted through this website are saved for our team to review. Notification emails are sent to our support mailbox. Submitting a form does not activate a connection or confirm an installation appointment. A team member must review the request.

Replies and delivery

Provide a valid email address and telephone number so we can contact you. Email delivery can be delayed or filtered into spam. Keep your request reference and contact our hotline if you need to follow up. A successful website receipt confirms that your request was saved, not that an email reached an inbox.

Protect your information

Do not send passwords, one-time codes, full payment card details or unnecessary identity documents by email or through the contact form. Check the sender and website address before opening links or making a payment.

Spam and misuse

Do not use our website forms or internet service to distribute unsolicited bulk email, phishing, malware, threats or other abusive material. Automated or repeated form submissions may be limited to protect the service.

Report suspicious email

If a message claims to be from Mega Speed Net and looks suspicious, contact support@megaspeednet.com. Include the sender, subject and time received, with sensitive information removed. Do not open suspicious attachments to investigate.