Privacy Policy

Last updated: 9 November 2026

Scope and contact

This notice describes information handled by the public forms on megaspeednet.com. For questions, contact Mega Speed Net at support@megaspeednet.com. Broadband subscriber records and the selfcare/payment service may involve additional information and service requirements.

Information you provide

The order form collects your name, email address, telephone number, selected package, request type, installation address and message. The contact form collects your name, email address, subject and message. Requests also have a reference number, submission time and progress status.

How information is used

Our team uses these details to assess coverage, discuss installation or package changes, respond to enquiries and follow up on requests. Submissions are saved in private website storage and a notification is sent to our support mailbox. Mail logs record notification recipients, subjects, transport results and errors to help investigate delivery problems.

Technical information and cookies

The form service uses a keyed hash of the source IP address for submission limits; website hosting may separately maintain access and security logs. Administrator sign-in uses a session cookie. Your browser may also contact Google Fonts when loading website fonts, which exposes normal connection information such as the IP address to that provider.

Access and service providers

Request information is available through authenticated website administration and the support mailbox. Hosting and email services process information needed to operate those systems. PAY BILL opens the separate selfcare website; review the information shown there before entering account or payment details. These public forms do not collect payment card details.

Retention and requests

Website requests and mail logs remain stored until removed through an administrative process; there is currently no automatic deletion period for these records. Contact us to ask about a specific record, correct information or request deletion. We may need to verify your identity and consider ongoing service, dispute or applicable record-keeping requirements before acting.

Information to avoid sending

Do not include passwords, one-time codes, full card details or sensitive documents in a request. If you accidentally submit sensitive information, contact us promptly with the request reference rather than sending the information again.