Terms & Conditions
For Mega Speed Net internet subscribers
Last updated: 9 November 2026 ยท Internet subscriber terms
These terms describe the internet service relationship between Mega Speed Net and its subscribers. Read them together with your confirmed package, bill and any written service agreement. Applicable Bangladesh law and binding BTRC requirements take priority over any inconsistent wording below.
Connection requests and activation
A website order is a request for service. It does not confirm coverage, an installation appointment or an active connection. Our team will review the address and contact you to confirm availability, package details and installation arrangements.
Package details and charges
The confirmed package and applicable approved tariff determine your monthly charge and service features. Any installation, equipment, deposit or other charge must be explained and agreed before it is collected. Do not assume that a feature or offer applies unless it is included in your confirmed package.
Speed and service performance
Service is provided according to the agreed package and applicable quality-of-service requirements. Performance can be affected by Wi-Fi coverage, customer equipment, local wiring, remote servers and network conditions. Report a speed problem with the time, connection details and a wired test where possible so it can be investigated.
Billing and payment
Pay by the due date shown on your bill using an authorized payment method. The PAY BILL link opens our selfcare website. Keep your payment reference and contact us promptly if a payment is not reflected or a bill appears incorrect. Overdue service may be suspended in accordance with your agreement and applicable requirements; reconnection arrangements depend on settlement and confirmation by our team.
Outages, maintenance and adjustments
Maintenance, equipment faults, power or fibre damage, upstream failures, regulatory directions and events beyond reasonable control may interrupt service. Report an outage promptly and retain your complaint reference. Any applicable outage adjustment, credit or refund must follow the relevant tariff, binding BTRC directions and your service agreement. These terms do not remove an entitlement provided by those requirements.
Subscriber information and equipment
Provide accurate contact and installation information and notify us when it changes. Keep your devices, router credentials and local network secure. Give agreed access for installation or fault investigation. Equipment supplied by Mega Speed Net remains subject to the ownership and return conditions agreed when it is provided.
Acceptable use
Use the service lawfully. Do not use it for unauthorized access, malware, phishing, unsolicited bulk email, unlawful content or communications, copyright infringement or disruption of another service. You are responsible for managing access by people using your connection. Suspected misuse may be investigated and addressed in accordance with applicable requirements.
Sharing, resale and transfer
The connection is supplied to the subscriber for the agreed use. Do not resell, transfer or reassign it to another party without written agreement. Sharing within your own premises must remain consistent with your package, security responsibilities and any applicable service restrictions.
Privacy and confidentiality
Contact, order and support information is used to provide and manage the service. See our Privacy Policy for website form handling. Information may need to be disclosed when legally required. Any notice about such disclosure is subject to applicable law and restrictions. Do not send passwords, one-time codes or full payment card details through our public forms.
Suspension and cancellation
Unless a different written notice period or binding requirement applies, either party should give 30 days' notice to terminate the service. A material breach, unlawful use, overdue payment or a lawful direction may require earlier suspension or termination as permitted. Contact us to confirm the effective cancellation date, final balance and any equipment return. Cancellation does not cancel charges already properly due.
Third-party services and responsibility
Internet access does not make Mega Speed Net the publisher or operator of every website, application or remote server you use. Protect your devices and important files and assess third-party services before using them. Responsibility for service problems, losses and remedies remains subject to applicable law and the agreed service terms; nothing here excludes a responsibility that cannot lawfully be excluded.
Support, complaints and disputes
Contact support@megaspeednet.com or +8801951300400 with your customer or request reference, affected service and the time of the issue. Avoid including sensitive credentials. Both parties should first try to resolve a dispute in good faith. You may also use the BTRC complaint portal where appropriate.
Changes to service terms
Package and service changes are subject to applicable approvals, notice requirements and your agreement. The date above identifies this website version. A website update does not by itself override a binding customer agreement, approved tariff or statutory right. Ask our team if you need clarification before ordering or renewing.